This Privacy Policy explains how Vellure Couture collects, stores, uses, and protects your personal information when you access our website, place an order, contact us, or interact with our services.

By using this website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Payment and transaction details
• Purchase history
• IP address
• Device and browser information
• Website interaction and usage data
• Communication records including emails, calls, messages, and enquiries

We may also collect information required for fraud prevention, identity verification, and security monitoring.

2. How We Use Your Information

Your information may be used to:

• Process, verify, and deliver orders
• Communicate regarding purchases, enquiries, or support requests
• Prevent fraudulent activity, abuse, or unauthorised transactions
• Improve website functionality and customer experience
• Conduct internal business analysis and performance monitoring
• Comply with legal, tax, and regulatory obligations
• Enforce our Terms & Conditions and other policies
• Send promotional content where consent has been provided

3. Fraud Prevention & Security Monitoring

To protect both our customers and business, Vellure Couture reserves the right to:

• Verify customer identity
• Conduct fraud screening checks
• Monitor suspicious website activity
• Request additional verification for high-value or unusual orders
• Refuse or cancel transactions considered suspicious or high-risk

We may retain records related to fraudulent activity, chargebacks, abuse, or policy violations where legally permitted.

4. Payment Security

All payments are processed securely through trusted third-party payment providers using encrypted systems and secure technologies.

Vellure Couture does not store full payment card information.

5. Sharing of Information

We may share information with trusted third parties where necessary, including:

• Courier and logistics providers
• Payment processors
• Fraud prevention and verification services
• Website hosting and technical providers
• Legal, regulatory, or government authorities where required by law

We do not sell customer personal information.

6. Marketing Communications

Where permission has been provided, we may contact customers regarding:

• New collections
• Promotions
• Events
• Product launches
• Exclusive offers

Customers may unsubscribe from marketing communications at any time.

7. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Advertising pixels
• Session tracking technologies

These technologies help us:

• Improve website performance
• Understand visitor behaviour
• Personalise customer experience
• Support advertising campaigns
• Prevent fraud and abuse

By continuing to use our website, you consent to the use of such technologies unless disabled through browser settings.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Fulfil orders
• Maintain financial records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal obligations

9. Customer Rights

Under applicable UK data protection laws, customers may have the right to:

• Request access to personal information
• Correct inaccurate data
• Request deletion where legally applicable
• Restrict or object to certain processing activities
• Withdraw marketing consent

Requests may require identity verification before processing.

10. Data Protection

We implement reasonable technical, organisational, and security measures to protect customer information.

However, no online platform or electronic transmission can be guaranteed as completely secure, and customers use the website at their own risk.

11. Third-Party Services & External Links

Our website may contain links to external websites, social media platforms, or third-party services.

Vellure Couture is not responsible for:

• External website content
• Third-party privacy practices
• External service security

Customers access third-party platforms at their own discretion.

12. Policy Updates

Vellure Couture reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be published on this page and become effective immediately upon publication.

13. Contact Information

Vellure Couture
287 Wellingborough Road
Northampton NN1 4EW
United Kingdom

Email: [email protected]
Phone: +44 7344 988606