Welcome to Vellure Couture. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order

1. General Information

Vellure Couture is a luxury fashion boutique specialising in couture gowns, evening dresses, occasion wear, and tailored fashion pieces. All products displayed on this website are subject to availability.

We reserve the right to update, modify, or remove content, pricing, products, or services at any time without prior notice.

2. Orders

Once an order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of the order.

Vellure Couture reserves the right to:

• Refuse or cancel any order
• Limit quantities purchased
• Request additional verification before processing orders

If payment has already been processed for a cancelled order, a refund will be issued.

3. Pricing

All prices displayed on the website are in GBP (£) and include VAT where applicable.

We strive to ensure all pricing is accurate. However, in the event of an error, we reserve the right to cancel or refuse any order placed at an incorrect price.

4. Product Information

We make every effort to display colours, fabrics, and details accurately. However, due to screen settings, lighting, and photography variations, actual colours may slightly differ.

Some dresses may include delicate fabrics, embellishments, crystals, or handmade details which require careful handling.

5. Shipping

Delivery times are estimates and may vary depending on location, courier services, customs clearance, or peak periods.

Vellure Couture is not responsible for delays caused by:

• Courier services
• Customs procedures
• Incorrect shipping information provided by the customer

Customers are responsible for any customs duties or import charges where applicable.

6. Returns & Refunds

Please refer to our Refund & Return Policy for full details regarding returns, exchanges, refunds, and eligibility conditions.

7. Made-to-Measure & Special Orders

Custom-made, altered, personalised, or made-to-measure items are non-refundable unless faulty.

Customers are responsible for providing accurate measurements and information when ordering customised garments.

8. Intellectual Property

All website content including images, branding, logos, text, graphics, videos, and designs are the property of Vellure Couture and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Vellure Couture shall not be held liable for:

• Indirect or consequential losses
• Delays outside our control
• Minor variations in colour, fabric, or handmade detailing

Our maximum liability shall not exceed the value of the purchased product.

10. Privacy

Your personal information is handled securely in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

12. Right to Refuse Service

Vellure Couture reserves the right to refuse service, cancel orders, or limit transactions at our discretion where fraudulent, abusive, suspicious, or inappropriate activity is suspected.

13. Non-Returnable Items

For hygiene, customisation, and exclusivity reasons, the following items are non-returnable and non-refundable unless faulty:

• Made-to-measure garments
• Altered items
• Special orders
• Worn or damaged items
• Items without original tags or packaging

14. Inspection Upon Delivery

Customers are required to inspect their order immediately upon delivery and notify us within 24 hours of receiving the item if there is any issue, defect, or discrepancy.

Claims submitted after this period may not be accepted.

15. Fraud Prevention

To protect against fraudulent transactions, Vellure Couture may request additional identity verification before dispatching high-value orders.

Orders flagged by our payment security systems may be delayed, cancelled, or refunded.

16. Chargebacks

Customers agree to contact Vellure Couture directly to resolve any issue before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may be challenged with supporting evidence including order confirmation, delivery confirmation, communication records, and fraud screening data.

For any questions regarding these Terms & Conditions, please contact:

17. Contact Information

Vellure Couture
287 Wellingborough Road
Northampton NN1 4EW
United Kingdom

Email: [email protected]
Phone: +44 7344 988606