Welcome to Vellure Couture. These Terms of Service govern your access to and use of our website, products, and services.

By accessing this website or placing an order, you agree to comply with these Terms of Service.

1. Website Use

By using this website, you confirm that:

• • You are at least 18 years old or have permission from a parent or legal guardian
  • The information you provide is accurate and complete
  • You will not use this website for unlawful, fraudulent, or abusive purposes

Unauthorised use of this website may result in refusal of service, cancellation of orders, or legal action where applicable.

2. Products & Availability

All products displayed on this website are subject to availability.

Vellure Couture reserves the right to:

• • Modify or discontinue products without notice
  • Adjust pricing at any time
  • Refuse or limit orders
  • Cancel transactions suspected of fraud, abuse, resale activity, or suspicious behaviour

Product images are presented as accurately as possible; however, colours and textures may vary slightly depending on screen settings and lighting conditions.

3. Orders & Payments

Orders are processed only after successful payment authorisation.

Vellure Couture reserves the right to:

• • Request identity verification
  • Hold or cancel suspicious transactions
  • Refuse orders at our discretion

Customers are responsible for providing accurate billing, shipping, and contact information.

4. Luxury & Couture Products

Many products sold by Vellure Couture are:

• • Delicate
  • Handmade
  • Embellished
  • Couture or limited-edition items

Minor variations in fabric placement, detailing, stitching, crystal arrangement, or finishing may occur and are not considered defects.

5. Shipping & Delivery

Delivery times are estimates only and may vary due to:

• • Courier delays
  • Customs clearance
  • Seasonal demand
  • External circumstances outside our control

Vellure Couture is not liable for delays caused by third-party shipping providers.

Customers are responsible for any applicable customs duties, taxes, or import charges.

6. Returns & Refunds

All returns are subject to our Refund & Return Policy.

Vellure Couture reserves the right to refuse returns that:

• • Do not meet our conditions
  • Show signs of wear or use
  • Are returned without approval
  • Are returned outside the permitted timeframe

7. Intellectual Property

All content on this website, including:

• • Images
  • Logos
  • Branding
  • Product designs
  • Videos
  • Text
  • Graphics

is the intellectual property of Vellure Couture and may not be copied, reproduced, distributed, or used without written permission.

Unauthorised use may result in legal action.

8. Fraud Prevention

To protect our business and customers, Vellure Couture may:

• • Monitor transactions and website activity
  • Use fraud detection systems
  • Retain records related to suspicious activity
  • Share information with fraud prevention providers where legally permitted

Fraudulent transactions, abusive chargebacks, or misuse of services may be reported to relevant authorities.

9. Limitation of Liability

Vellure Couture shall not be held liable for:

• • Indirect or consequential losses
  • Delivery delays outside our control
  • Third-party service interruptions
  • Minor product variations
  • Customer misuse or improper garment care

Our maximum liability shall not exceed the purchase value of the item concerned.

10. External Links

This website may contain links to third-party platforms or external websites.

Vellure Couture is not responsible for:

• • Third-party content
  • External policies
  • Security practices
  • External website availability

11. Privacy

Customer information is processed in accordance with our Privacy Policy.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

13. Changes to Terms

Vellure Couture reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Continued use of the website constitutes acceptance of any updated terms.

14. Contact Information

Vellure Couture
287 Wellingborough Road
Northampton NN1 4EW
United Kingdom

Email: [email protected]
Phone: +44 7344 988606